Service Terms
The following terms of service shall apply in any and all circumstances:
PAYMENT POLICY AND TERMS OF SERVICE
A. INVOICES ARE DUE IMMEDIATELY UPON RECEIPT. A VISA OR MASTERCARD NUMBER IS REQUIRED TO SECURE A WORK ORDER AND A ONE HOUR MINIMUM SERVICE CHARGE WILL BE TAKEN AS A DEPOSIT ON THE CARD. THE CARD WILL BE CHARGED AGAIN FOR THE FINAL BALANCE OF THE INVOICE IF IT GOES UNPAID FOR MORE THAN 10 DAYS FROM THE INVOICE DATE OR IF REQUESTED TO BE CHARGED BY THE CUSTOMER, UNLESS OTHER PAYMENT ARRANGEMENTS ARE MADE. A 3% PROCESSING FEE WILL BE ADDED TO ALL CREDIT CARD PAYMENTS, EXCEPT THE ONE HOUR REQUIRED DEPOSIT. RETURNED CHECKS AND DECLINED CREDIT CARDS ARE SUBJECT TO A $30.00 ADMINISTRATIVE FEE PLUS BANK FEES. IF A CREDIT CARD CHARGED DUE TO NON-PAYMENT OF THE INVOICE IS DECLINED OR DISPUTED, INTEREST FEES WILL APPLY. A 1.5 % INTEREST FEE WILL BE ADDED PER MONTH ON UNPAID INVOICES. NEW WORK WILL NOT COMMENCE UNTIL THE BALANCE OF PREVIOUS JOBS IS PAID IN FULL. WARRANTY WILL NOT BE PERFORMED OR HONORED UNTIL THE BALANCE OF THE PARTS AND LABOR TIME BILLED IS PAID IN FULL.
B. AN EXPRESS MECHANIC’S LIEN IS ACKNOWLEDGED ON THE CUSTOMER’S VESSEL/PROPERTY TO SECURE THE AMOUNT OF SERVICE/REPAIRS THERETO. VESSELS/PROPERTY WITH OVERDUE INVOICES AND THEIR CONTENTS MAY BE SOLD AT AUCTION FOR FAILURE TO PAY CHARGES AFTER 90 DAYS FROM INVOICE DATE. BOAT OWNER IS RESPONSIBLE FOR ALL ATTORNEY'S FEES ASSOCIATED WITH COLLECTION OF PAYMENT.
C. A MINIMUM DEPOSIT OF $105.00 BY CREDIT CARD, FOR THE MINIMUM ONE-HOUR SERVICE CALL, IS REQUIRED TO SECURE SERVICE AND MUST ACCOMPANY A WORK ORDER AUTHORIZATION FORM (TO BE OBTAINED FROM NICHOLSON MARINE), FILLED OUT IN ITS ENTIRETY AND SIGNED BY THE BOAT OWNER. TECHNICIAN DOES NOT BOARD THE VESSEL UNTIL THE FORM AND DEPOSIT IS RECEIVED. AN ADDITIONAL DEPOSIT MAY BE REQUESTED FOR ENGINE SURVEYS, WARRANTY DEDUCTIBLES, OR IF THE AMOUNT OF WORK AND/OR PARTS IS ANTICIPATED TO BE GREATER THAN $500.00. 2022 LABOR RATE FOR T/M JOBS IS $150.00 PER HOUR INCLUDING WARRANTY AND INSURANCE CLAIMS AND MAST CLIMBING, $120.00 PER HOUR FOR RETAIL HEAD/SANITATION JOBS, AND $105.00 PER HOUR FOR ALL OTHER RETAIL JOBS, WHICH ARE CHARGED AS HOURLY RATE FROM TIME TECHNICIAN LEAVES NICHOLSON MARINE PREMISES UNTIL TIME TECHNICIAN RETURNS TO NICHOLSON MARINE PREMISES, PLUS APPLICABLE TOLLS AND PARKING. VESSEL OWNERS AND/OR THEIR AGENTS ARE RESPONSIBLE FOR ANY AND ALL FEES CHARGED OR ISSUED BY THEIR MARINA TO NICHOLSON MARINE, INCLUDING BUT NOT LIMITED TO HOURLY OR DAILY ACCESS FEES, COMMISSIONS ON INVOICES, PARKING AND OTHER.
D. ONCE A WORK ORDER FORM IS SUBMITTED TO NICHOLSON MARINE AND SIGNED BY THE CUSTOMER, THESE TERMS APPLY TO ALL FUTURE AND ADDITIONAL SERVICE CALLS REQUESTED BY THE CUSTOMER REGARDLESS OF WHETHER ADDITIONAL WORK ORDER FORMS ARE SUBMITTED: THESE TERMS APPLY FOR THE DURATION OF THE SERVICE RELATIONSHIP BETWEEN THE CUSTOMER AND NICHOLSON MARINE.
E. CUSTOMERS SEEKING ESTIMATES MUST PAY THE MINIMUM DEPOSIT (SEE C) IN ORDER FOR THE TECHNICIAN TO VISIT THE BOAT AND PROVIDE THE ESTIMATE. Customers seeking estimates will be charged for the total time spent on your vessel for equipment inspections, troubleshooting, and taking measurements, in addition to administrative time required for researching and determining appropriate parts for the vessel and labor, drawing schematics and other technical expertise, consulting, and work product produced by Nicholson Marine in order to provide a more accurate estimate, and will be billed at the normal hourly rate for the time it takes to produce the estimate/work product regardless of whether or not customer chooses to proceed with the estimated job. ESTIMATES ARE SUBJECT TO CHANGE DUE TO AVAILABILITY AND MARKET PRICING. CUSTOMERS ACKNOWLEDGE THAT ESTIMATES ARE SUBMITTED IN GOOD FAITH BUT ARE NOT GUARANTEED. CUSTOMERS ARE RESPONSIBLE FOR PAYING THE FINAL INVOICE AMOUNT, WHICH MAY BE MORE OR LESS THAN THE ESTIMATE BASED ON ACTUAL TIME, COSTS, SHIPPING, MATERIALS AND/OR UNFORESEEN CIRCUMSTANCES.
F. NICHOLSON MARINE SERVICES RESERVES THE RIGHT TO DENY SERVICE TO ANY CUSTOMER AND/OR VESSEL WITH OR WITHOUT CAUSE.
G. LABOR IS WARRANTEED FOR 90 DAYS FROM INVOICE DATE ON RECREATIONAL VESSELS ONLY, REGARDLESS OF LOCATION OR HOURS OF USAGE. WARRANTY IS VOID WHEN A SECOND PARTY, INCLUDING THE OWNER, PERFORMS WORK. NICHOLSON MARINE IS NOT RESPONSIBLE FOR LOSS OR DAMAGE TO VESSEL/PROPERTY, OR ARTICLES LEFT THEREIN OR WITH, IN CASE OF FIRE, THEFT, ACCIDENT, INCLEMENT WEATHER CONDITIONS OR ANY OTHER CAUSE. INVOICE MUST BE PAID AND ACCOUNT IN GOOD STANDING FOR LABOR TO BE WARRANTEED. BOAT OWNER IS RESPONSIBLE FOR PAYING ALL PORTIONS OF WARRANTY AND/OR INSURANCE CLAIMS NOT COVERED BY THE MANUFACTURER AND/OR INSURANCE COMPANY.
PARTS RETURNS
UNDAMAGED PARTS IN THEIR ORIGINAL PACKAGE MAY BE RETURNED WITHIN 14 DAYS OF PURCHASE WHEN ACCOMPANIED BY THE ORIGINAL RECEIPT, AND MAY BE SUBJECT TO SHIPPING FEES AND A RESTOCKING FEE OF UP TO 30%. A MASTERCARD OR VISA IS REQUIRED FOR ALL SPECIAL ORDER PARTS AND SHIPPING WILL BE CHARGED TO THE CUSTOMER IF APPLICABLE. FAULTY PARTS DUE TO MANUFACTURER’S DEFECT MAY BE REPLACED ACCORDING TO MANUFACTURER’S INDIVIDUAL WARRANTY RULES. WASTE SYSTEM PARTS ARE NOT RETURNABLE IF OPENED. CUSTOM BUILT ITEMS, ENGINES AND GENERATORS ARE NOT RETURNABLE - ISSUES MUST BE ADDRESSED THROUGH WARRANTY CLAIMS OR RETAIL WORK.
STORAGE AND ABANDONED PROPERTY DISCLAIMER
CUSTOMERS MUST PICK UP THEIR VESSEL/PROPERTY IMMEDIATELY UPON SERVICE COMPLETION OR STORAGE PICK-UP DATE AND MUST REMIT PAYMENT IN FULL BEFORE VESSEL/PROPERTY IS RELEASED BY NICHOLSON MARINE. VESSELS AND ALL OTHER PARTS LEFT AT NICHOLSON MARINE SERVICES BY THE CUSTOMER FOR MORE THAN 10 DAYS FROM INVOICE DATE ARE SUBJECT TO STORAGE FEES. NICHOLSON MARINE SERVICES RESERVES THE RIGHT TO DISCARD UNCLAIMED PROPERTY AFTER 30 DAYS FROM INVOICE DATE. AN EXPRESS MECHANIC’S LIEN IS ACKNOWLEDGED ON THE VESSEL/PROPERTY TO SECURE THE AMOUNT OF REPAIRS THERETO. PROPERTY INCLUDING VESSELS AND THEIR CONTENTS LEFT AT NICHOLSON MARINE SERVICES MAY BE SOLD AT PUBLIC AUCTION FOR FAILURE TO PAY CHARGES AFTER 90 DAYS FROM INVOICE DATE.